At a glance

• Notes generated: 5,000+ using Tandem
• Time saved: Up to 1 hour per clinician per day
• Capacity gain: Able to see 1–2 more patients daily per clinician

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Clearing admin backlog to expand care access

Clinicians were struggling with overwhelming documentation backlogs due to time-consuming dictation and manual transcription. This not only increased stress but also limited how many patients could be seen each day.

“The pace is high, and the range of patient concerns is broad. We often faced overwhelming backlogs of notes to review and sign.”

– Camilla Bergman, Medical Doctor

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Real-time notes for every role

Tandem was introduced across roles—doctors, nurses, and psychologists. During each consultation, Tandem listened and produced a structured draft note, ready for quick review and transfer. Clinicians stayed focused on patients while documentation happened in the background.

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Saving time and enabling more patient visits

The impact was immediate:

• 5 minutes saved per consultation
• Around 1 hour freed each day for every clinician
• Capacity to see 1–2 additional patients daily

“With Tandem, I’m saving 5 minutes on every patient visit.”

– Emma Wallin, Nurse

“Many patients feel that you’re more aware and present in the examination—it’s made a bigger difference than I expected.”

– Mattias Lejon, Medical Doctor

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Scaling efficiency across 23 clinics

Starting as a pilot, Tandem quickly rolled out across all clinics and care roles. With over 5,000 notes generated, the tool became an integral part of daily practice—empowering the full care team to document efficiently and focus on patients.

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Building clinician-first AI that enhances connection

The adoption of Tandem reflects Familjeläkarna’s commitment to preserving clinician-patient connection. By removing documentation friction and automating notes, clinicians can bring more attention and empathy into each encounter—without sacrificing regulatory or clinical standards.

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