At a glance

• Pilot scale: Three departments, 20 employees, and more than 400 conversations recorded
• Less admin: Documentation time fell by as much as 80%
• Case efficiency: Case documentation became 51% faster in administrative and rehabilitation units
• Time savings: The pilot showed time-savings of about 2,400 hours a year, equal to nearly two full time roles
• Cognitive load: Staff reported a lower mental load and an easier time following the patient’s story
• Adoption: Every pilot participant wanted to continue using Tandem

The Challenge: Documentation delays draining focus and slowing care

Documentation is essential, but it often happens after long days filled with home visits, calls, and back to back meetings. Staff wrote notes in several steps and sometimes waited 1 to 3 days before entering a visit into the record. That delay made details harder to recall and slowed case progress. Some assessments took up to 3 hours to write. Many described the weight of having unfinished notes sitting in the back of their mind while trying to stay present with the next person in line. Farsund wanted to see whether an AI documentation tool could ease the pressure of documentation for their healthcare workers.

The Solution: Giving clinicians a head start on every note

Tandem’s AI scribe listened during conversations and produced a draft that the clinician then reviewed and approved. That changed the rhythm of the work. Instead of carrying notes forward or splitting them across several sessions, employees could finish documentation right after the meeting. They said it gave them more room to listen, more attention for nuance, and a clearer sense of control. The tool did not replace their judgment. It simply gave them a better starting point.

Results: Faster notes, less strain, and more clarity in patient encounters

• Up to 80% reduction in documentation time – down from 60 to just 10 min per day and employee
• 51% faster case documentation in administrative and rehabilitation units
• 2,400 hours saved annualy, equal to nearly two full-time positions
• Lower mental load and greater ability to follow the dialogue with patients
• More complete and consistent documentation as drafts held onto key details and a clear structure
• All pilot participants wanted to continue using Tandem's AI scribe

“It’s a relief to know that the clinical note is finished when I move on to the next”


—Clinician and pilot participant in Farsund

From pilot to daily practice

Farsund ran a 6 week pilot across 3 departments with 20 employees who recorded more than 400+ conversations. The goal was simple. Test the tool in real work and see if it makes a difference. By the end, every person interviewed said they wanted to keep using it.

“For me, it’s hard to imagine going back to typing everything myself. This gives me the time and peace of mind to be more present in the conversation.” 



—Clinician and pilot participant in Farsund

The pilot showed what can happen when technology meets a team willing to shape it. Farsund has already doubled the number of people using Tandem and is testing the AI scribe in new parts of the service. The aim is straightforward, keep expanding where it works and learn from each step. As more teams adopt it, the municipality sees a chance to free up even more time and strengthen the quality of everyday care.