Time to care

The Time to Care report is a cross European study based on responses from more than 1,000 clinicians and 5,000 patients. It focuses on how administrative work affects care across the United Kingdom, France, Germany, Spain, and Sweden. The findings point to a shared reality. Clinicians are losing meaningful time to documentation, and patients feel the strain in rushed conversations and reduced attention. Time is slipping away from care.

→ Read the full report here

Admin has grown into a major part of the clinical day

Documentation has expanded far beyond what most clinicians consider reasonable, shaping the rhythm of every appointment. The report shows how much of the day is spent clicking rather than caring.

• 1 in 4 clinicians spend at least 2 hours a day on documentation

• 60 % say this reduces patient time

• Burnout risk rises to 62 % in Germany and 54 % in the United Kingdom

Documentation pressure is reshaping clinical work

The volume of admin has become a second shift that stretches into evenings and weekends. What used to be a task around the edges now defines the workday.

• 72 % say paperwork takes too much time

• Many report 5+ hours of unpaid overtime each week

• 53 % say admin harms the quality of patient interactions

Patients are feeling the loss of attention and accuracy

Patients can see the strain just as clearly. They notice when clinicians are forced to split their attention, and they know when records are incomplete or wrong.

• Only 1 in 4 feel their clinician is fully focused during the visit

• 1 in 4 have found errors in their medical records

• 1 in 7 say those errors affected their treatment

AI is becoming part of the solution

Both clinicians and patients see AI as a way to recover minutes that matter. The optimism is grounded in something simple: fewer admin demands mean more time for people.

• 80 % of clinicians believe AI could restore patient time

• 75 % of patients are open to seeing doctors who use AI

• Half expect fewer errors

Europe's challenge is to recover the minutes that matter

The report makes one thing clear. Documentation consumes too much of the clinical day, and the pressure shows up on both sides of the consultation room. When AI tools are secure, well integrated, and shaped around clinical judgment, they help return time to care. And that shift changes the experience for everyone involved.

→ You can download the full report here

‍