As part of its ongoing development work, Praktikertjänst partnered with Tandem to explore how AI-assisted documentation could ease the burden of clinical admin and support clinicians in their daily routines. A pilot was launched across four care units to evaluate the real-world benefits of using AI for medical note-taking.

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"By introducing AI-assisted documentation, we can reduce the administrative burden and let our healthcare professionals focus on patient care.”

— Björn Jonasson, Director of Healthcare, Praktikertjänst

A nationwide care provider testing AI in practice

Praktikertjänst is one of Sweden’s largest healthcare providers, with 7,000 employees and 730 clinics across the country. Their structured pilot with Tandem reflected a broader ambition: to understand how AI could support clinical staff and simplify documentation in a safe, efficient, and sustainable way.

From pilot to 35 clinics in 4 months and still growing

The three-month pilot was conducted across four clinics and involved 31 physicians, most of whom were general practitioners. The initiative included AI-assisted documentation during real consultations, in-depth interviews with clinicians and patients, surveys to measure satisfaction, and quantitative analysis of time saved and note quality. As part of the evaluation, 7 physicians and 2 patients participated in in-depth interviews.

Just one month after the pilot, over 8,000 notes had been created using Tandem, with most transferred to the EHR within 2.5 minutes.

The feedback was overwhelmingly positive. Many doctors described Tandem as intuitive and easy to adopt. One physician reported saving 30 minutes in a single morning by consistently using Tandem for the right kinds of visits.

“It's actually the first time I've felt genuinely excited about something digital in healthcare.”

— Dr. Annika Rusko Andersson, General Practitioner and Clinic Manager, Praktikertjänst Älvpraktiken

Clinicians reported real, measurable impact in daily care

Doctors described Tandem as intuitive and easy to adopt. One physician reported saving 30 minutes in a single morning by consistently using Tandem for the right types of visits.

“In our evaluation, the vast majority of our doctors said yes—they actually have time to finish their documentation during a normal workday, thanks to Tandem.”

— Dr. Julia Schou, General Practitioner and Head of Department for Healthcare Development, Praktikertjänst

Key outcomes from the pilot included:

• 67% of clinicians said documentation was more time-efficient
• 60% felt more present in patient interactions
• 87% reported reduced workload
• Most clinicians were able to finish documentation during the workday without staying late
• The majority said they would recommend Tandem to a colleague

"Being present in the moment with the patient – I truly feel Tandem helps me with that."

— Dr. Karin Sand, General Practitioner, Praktikertjänst Älvpraktiken

Built to fit clinicians already work

Rather than adding complexity, Tandem fit naturally into the clinical workflow. It provided helpful structure, without changing how clinicians worked.

"Collaborating with Tandem feels reassuring because they’re responsive to both our healthcare needs and the high standards we set."

— Niclas Lekander, Strategic Leader, Innovation Council, Praktikertjänst

Scaling Tandem's AI scribe with strong clinician buy-in

Based on the strong results, Praktikertjänst scaled Tandem to 35 clinics in just four months – and the rollout is still growing. Today, over 1,000 clinical notes are created daily using Tandem across their network.

“When adopting new technology, it’s critical that it’s done responsibly and securely. We believe strongly in close collaboration between our clinics, Praktikertjänst centrally, and technology partners like Tandem to make that possible – while also giving our staff the best tools available.”

— Dr. Julia Schou, General Practitioner and Head of Department for Healthcare Development, Praktikertjänst

A responsible, collaborative approach to better healthcare

Like any technology in care settings, AI must be introduced thoughtfully, with trust, safety, and clinical relevance at the core. Tandem’s pilot and rollout were shaped through close collaboration between local teams, Praktikertjänst’s central leadership, and Tandem’s product and support teams.

“The fact that a major player like Praktikertjänst is investing in AI-powered documentation shows real leadership in how Swedish healthcare can evolve."

— Lukas Saari, CEO, Tandem Health

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