Mindler generates 10,000+ notes and saves psychologists up to 2 hours a day with Tandem
Mindler is one of Europe’s leading digital mental health platforms, offering video based therapy across Sweden, the United Kingdom, the Netherlands, Norway, and Denmark. With more than 200 licensed psychologists, Mindler provides accessible, evidence based care at scale. Like many healthcare providers, its clinicians experienced a growing administrative burden. Writing clinical notes after each therapy session took up to two hours every day, reducing time for recovery and making it harder to stay fully present with patients.
Medical record system:
Mindler's native platform
Type:
Digital mental health provider
Psychologists:
200+
10 000+
medical notes created
1-2 hours
saved daily per psychologist
80%
rated Tandem 10/10 in NPS
When documentation eats into patient time
Psychologists at Mindler were spending up to two hours every day documenting their sessions. This reduced time for recovery, increased cognitive load, and risked burnout. Mindler needed a tool that could reduce administrative work without disrupting therapy.
“As a clinical psychologist, I know how much time and energy goes into documentation. Our AI assistant reduces the cognitive load for psychologists, gives them more time for patient care, and makes it easier to finish the workday on time.”
– Ludwig Honk, Psychologist, Medical Operations at Tandem Health
AI documentation that fits seamlessly into digital care
Mindler integrated Tandem directly into its platform. Psychologists start Tandem at the beginning of a session, and the tool creates a draft note in real time. After a quick review, the note is transferred into the system. This allows psychologists to stay more present in the conversation while still finishing their workday on time.
“I expected AI to save time, but I didn’t realize how much it would also improve the quality of my sessions. Being able to focus fully on the patient, without thinking about notes, makes the work feel more meaningful and less stressful.”
— Louise Lind, Psychologist at Mindler
Proven results: hours saved and a better workday
1–2 hours saved per psychologist per day
10,000+ notes generated since implementation
92% of psychologists continued using Tandem daily after the pilot
80% rated Tandem 10 out of 10 in NPS
Psychologists reported lower cognitive load and reduced physical strain
From pilot to use across the entire organisation
Tandem quickly proved its value in the organisation. After the pilot, adoption spread across Mindler’s network of more than 200 psychologists in multiple countries. The combination of speed, trust, and clinical relevance made Tandem a natural part of daily work.
“We are always looking for innovations that create real value for both patients and psychologists. Introducing Tandem’s AI documentation support is part of our strategy to combine clinical expertise with smart technology. It helps us improve quality, reduce friction in daily work, and enable our teams to deliver care at scale.”
– Erica Larson, CEO at Mindler
