At a glance

• Organization size: 1,250+ clinicians across 25+ clinics
• Patient visits: 2.5 million annually
• Documentation output: 10,000+ notes generated with Tandem
• Time saved: 1–2 hours per clinician per day
• Workday impact: smoother flow and less stress for clinicians

The Challenge: Admin overload amid growing patient demand

Doktor.se clinicians were overwhelmed by administrative tasks. With 2.5 million patient visits annually, documentation consumed hours each day—squeezing time with patients and increasing stress. They needed a solution that wouldn’t disrupt their hybrid digital/in-clinic workflow.

The Solution: AI scribing across both digital and physical care

Tandem’s AI medical scribe quietly operates during consultations—whether virtual or in-person—drafting structured, accurate clinical notes. Clinicians review and send notes to the EHR with one click. The integration is seamless, secure, and preserves patient trust.

“With Tandem’s AI solution, we can fully focus on the patient instead of thinking about what to write or dictate.”

– Matilda Lundblad, CEO at Doktor.se Digital & Doktor24

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More time, less stress, better care

• 10,000+ notes generated to date
• Clinicians save 1–2 hours per day, redistributing time to patients
• Workflow smoother and less stressful for staff
• Documentation remains accurate, structured, and patient-safe

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Scaling across 25+ clinics

Tandem started as a pilot and quickly scaled—now in daily use across all of Doktor.se’s centers. The clinical community adopted it rapidly, appreciating the efficiency gains and patient-first focus. The result: a transformed note-taking experience across the network.

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Building a safe, clinician-first AI partnership

Doktor.se and Tandem designed their partnership around two core principles: safe AI use and clinician enablement. Tandem integrates seamlessly yet securely, keeping medical guidelines and data privacy at the forefront. Together, they’ve created an AI tool that respects clinical judgment and enhances care delivery.

“For us, it’s essential that new technology enhances healthcare without cutting corners on medical guidelines or data protection. With Tandem’s AI solution, we can reduce the administrative burden in a structured and patient-safe way.”

– Filip Saxena, Chief Medical Officer, Doctor.se

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