Mindler is one of Europe’s leading digital mental health providers, offering accessible, evidence-based therapy across the UK, Netherlands, Sweden, Norway, and Denmark. Through its innovative platforms, Mindler connects individuals with licensed psychologists via video-based sessions, supported by interactive self-help tools and clinical programs.

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“I expected AI to save time, but I didn’t realize how much it would improve the quality of my sessions. Being able to focus fully on my patients, without worrying about notes, has made my work feel more meaningful and less stressful.”

— Louise Lind, Psychologist at Mindler

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Challenge

Like many in mental healthcare, Mindler’s psychologists were spending hours every day on documentation. Even with an advanced digital setup, session notes still required manual effort—taking time away from patient care and contributing to cognitive load, physical strain, and administrative stress.

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Solution

To support its clinicians, Mindler integrated Tandem’s AI medical scribe into its clinical toolkit. Psychologists activate Tandem at the start of a session. Tandem listens, understands the conversation, and drafts high-quality notes in real-time. After the session, notes are ready for quick review and one-click transfer to the EHR. The result is less time spent typing—and more time to think, breathe, and connect with patients.

“Tandem reduces my working time by about 1 hour per day, and I also experience less pain in my arms and shoulders as the administrative burden is reduced.”

— Hanna Granroth Palm, Psychologist at Mindler

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Impact

• 1-2 hours saved per psychologist every day
• 10,000+ notes generated since rollout
• 92% of psychologists continued using Tandem daily after the pilot
• 80% gave Tandem a perfect 10/10 NPS rating
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More time, less stress, better care

Mental health professionals are one of Tandem’s most active and satisfied user groups. Psychology relies heavily on conversation—and documenting those conversations can be time-consuming and draining. Tandem helps by reducing that burden without compromising quality. With Tandem, psychologists can focus on what matters most: being present with their patients.

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A shared vision for smarter mental care

Mindler and Tandem both want to make care better—for the people receiving it and the professionals delivering it. And this isn’t just about using new tools. It’s about finding smarter ways to reduce admin, support clinicians, and keep the focus where it belongs: on the patients.

“Integrating Tandem’s AI-powered documentation support is part of our broader strategy to combine clinical expertise with smart technology – to continuously improve quality, reduce friction in daily work, and enable our teams to deliver care at scale.”

— Erica Larson, CEO at Mindler
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This perspective is echoed by Tandem's own psychologists who worked closely with Mindler throughout the rollout:

“As a clinical psychologist, I know how much time and energy is spent on note-taking – time and energy that could be spent with patients. That’s why I’m especially excited about this partnership with Mindler.”

— Ludwig Honk, Clinical Psychologist & Medical Operations, Tandem Health

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About Mindler

Mindler is one of Europe’s leading digital mental health providers, offering accessible, evidence-based therapy across the UK, Netherlands, Sweden, Norway, and Denmark. Through its innovative platforms, Mindler connects individuals with licensed psychologists via video-based sessions, supported by interactive self-help tools and clinical programs. With a mission to make high-quality mental healthcare more available, scalable, and effective, Mindler combines clinical expertise with technology to empower people on their mental health journey.

About Tandem Health

Tandem Health is a European healthtech company building AI that works in tandem with clinicians – reducing admin, so they can focus on patient care. Our AI medical scribe cuts documentation time by up to 80%, giving clinicians back valuable hours every day. Built by clinical experts and AI engineers, Tandem fits smoothly into existing clinical workflows – easy to use and reliable from day one. It improves efficiency, reduces stress, and helps shape a more human future for healthcare.

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