Mindler is one of Europe’s leading digital mental health providers, offering accessible, evidence-based therapy across the UK, Netherlands, Sweden, Norway, and Denmark. Through its innovative platforms, Mindler connects individuals with licensed psychologists via video-based sessions, supported by interactive self-help tools and clinical programs.

“I expected AI would save time, but I didn't realize how much it would improve the quality of my sessions."

Louise Lind, Psychologist at Mindler.

The challenge

Like many in mental health care, Mindler’s psychologists spent significant time on session notes. Even with a robust digital setup, documentation was a task that took focus away from patient care and added to their daily cognitive load.

How they solved it using Tandem

To support their clinicians, Mindler integrated Tandem into their digital toolkit. Psychologists activate Tandem at the start of each session and can fully engage in the conversation while Tandem listens and drafts the notes in real-time. Afterward, the notes are ready for quick review and one-click transfer into the EHR—a straightforward way to save time and reduce mental fatigue.

“Integrating Tandem’s AI-powered documentation support is part of our broader strategy to combine clinical expertise with smart technology.”

Erica Larson, CEO at Mindler

‍

When Mindler first implemented Tandem, they began with a structured pilot phase to evaluate how our AI medical scribe could support psychologists in their daily practice. The results clearly demonstrated Tandem’s strong alignment with mental health care:

- Clinicians using Tandem collectively generated over 4,000 notes, reporting significant time savings, improved note quality, and reduced cognitive load from documentation.

- After the pilot, 92% of participants continued to use Tandem daily.

- 80% of participants rated Tandem 10/10 in the NPS survey.

Mental health professionals represent one of Tandem's major user groups. It’s an area where Tandem delivers exceptional value, reflected by consistently high user satisfaction. The reasons are clear: mental health consultations are typically lengthy, documentation is extensive, and the primary treatment tool is language itself—making Tandem’s note-taking capabilities especially beneficial.

The result

Mindler's psychologists now save hours daily, experiencing less stress between sessions and gaining more time for meaningful patient interactions.

"Tandem reduces my working time by about 1 hour per day, and I also experience less pain in my arms and shoulders as the administrative burden is reduced."

Hanna Granroth Palm, Psychologist at Mindler.

By reducing the documentation burden, Tandem aligns closely with Mindler’s mission to improve access to high-quality mental health care without overwhelming clinicians. With Tandem, psychologists can fully leverage their most valuable skill: engaging directly and meaningfully with their patients.

‍